This privacy notice explains how Bike Haven handles personal data when you use the website, contact us, or ask about bicycle servicing and repairs. It also explains the limited use of cookies and the main choices available to you.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
When you contact Bike Haven, we may process your name, email address, phone number if you provide it, your message, and any service preferences you share. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send an email, call us, or visit the workshop and discuss a service request. Technical data is collected through the website and our systems for security and delivery purposes.
Essential cookies help the site function and support technical delivery. Preference cookies remember privacy choices so you do not need to set them again each time you visit.
We use only essential cookies for site operation and cookies that remember privacy preferences. If you block or delete cookies in your browser, some parts of the site may not work as intended, but the website should still remain usable for basic browsing.
We process data to answer inquiries, arrange bicycle servicing, manage intake and collection communications, provide written service summaries where applicable, maintain website security, and keep the site working properly. We also use limited data to confirm preferences and support technical delivery.
We may use trusted service providers to support website operation, technical delivery, or message handling. These parties may process data on our behalf and are expected to protect it and use it only for the tasks we assign.
Personal data may be shared with public authorities if we are required to do so by law or if disclosure is necessary to protect rights, safety, or the integrity of our systems. We may also disclose information when needed to respond to a lawful request or comply with a legal process.
You may ask whether we hold personal data about you, request correction of inaccurate details, object to certain processing where applicable, or ask for deletion when we no longer need the data and no legal reason requires us to keep it. Some requests may be limited by record-keeping, security, or legal obligations.
If you want to exercise a privacy right, tell us what you are asking for and enough information for us to locate the relevant record. We will review the request and respond within a reasonable time, taking into account any legal exceptions that apply.
Inquiry records are kept while we are handling the request and for a reasonable period after that in case we need to follow up or keep a service record. Technical logs are kept for a limited time for security and troubleshooting, then removed or anonymized when they are no longer needed.
If we make material changes, we will update the notice on the website and use a suitable method to draw attention to the change where appropriate. The version in force is the one published most recently.
